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  • Business Development Representative
    Woking, London Top Recruitment

    The Business Development Representative will primarily fulfill an internal (phone based) sales role which supports the Major Accounts team with the objective of maximising the commercial relationship with exisiting FTSE 100 customers.
     
  • Product Manager
    Hampshire, London Top Recruitment

     
    A large and market leading Insurance company is seeking a number of Product/Programme Managers with a Commercial Risk experience, specifically in the Entertainment/Leisure sectors.

    These exciting new roles will play a critical role in shaping the future of our client’s commercial insurance business and offer growth and development potential for candidates.
  • Wealth Manager
    London, London Top Recruitment

    Established 1996, based London-City, offers European Institutional Dealing and Wealth Management. Within Wealth Management division they offer: Financial Planning, Asset Allocation, Portfolio Management, Stock Brokerage and Asset Management services.

    This wealth management firm has a worldwide reputation for managing international investment portfolios, providing high-quality advice and delivering bespoke services.

    Specialising primarily in the HNW/UHNW sector, your focus will be to develop new business via your own sources, existing professional connections, and introductions. The firm offers the complete discretionary portfolio management service. In all cases candidates will be polished professionals with strong inter-personal skills with experience at both generating new business and managing high profile client relationships.

     

  • Customer Relationship Manager
    Hampshire, London Top Recruitment

    To build the reputation of the company through the leadership of the service management desk. Maintenance of defined customer’s teams’ performance and the upkeep of the desks targets in  line with the companies goals. The customer relationship manager will drive performance of the team inline with the directives of the Operations Manager.

    Job Spec:

    1.Job title
    Customer Relationship Manager
     
    2.Role summary
    To build the reputation of the company through the leadership of the service management desk. Maintenance of defined customer’s teams’ performance and the upkeep of the desks targets in line with the companies goals. The customer relationship manager will drive performance of the team inline with the directives of the Operations Manager. The Customer Relationship Manager will grow and develop the relationship with the valued customers and ensure that all their operational requirements are being met. Using continually honed improvements the individual will drive efficiency to the customer by identifying areas of development that will retain the customer and grow revenue.
     
    3.Objectives
    The objectives of this role are to:
    Manage Customers:
    • To manage the day to day account activities of the customer and be proactive to the change of circumstances that may occur operationally.
    • To manage performance of the service delivered to the customer and highlight operational defects that impact services.
    • Ensure that business measures are developed for the customer and that these are regularly reviewed to demonstrate continuous performance improvements. 
    • To be available for escalations to the customer where service falls below an acceptable level. 
    • To monitor and report on customer experience throughout the company environment and develop new programs to increase or enhance this.
    • To ensure that new customer documentation is conducive to the operational environment and that customer is able to navigate around our support infrastructure. 
    • To measure customer satisfaction. 
    Manage People:
    • To direct operational resource to participate in service improvement programs that are specifically engineered by customer requirements.
    • Manage Process:
    • Implement and maintain departmental and operational processes to meet the requirements of our customers and improve the quality of service delivered. 
    • To ensure that all departmental processes are complete and up to date in order that customers have the ability to have a defined and controlled environment that minimizes ambiguity and enhances performance. 
    • To fully contribute into the end to end delivery of products and system that impacts the customer experience.
    • To lead process improvements within third party and internal departments where deficient or inadequate documentation of local work instructions exist.
    • Maintain a service management methodology that is consistent with the industry and deploy this across the company.
    Manage Reporting:
    • To ensure that existing work flow methods are captured and reported upon so that quality measures can be published to the customer
    • To ensure that information relating to the network and operational performance is published in a timely fashion.
    • Ensure all performance metric reports are available and updated each month.
    • Via the output from the measures, the customer service manager will make informed decisions to adjust work flow accordingly to prevent and decrease in operational performance
    • Design new reports that capture new technologies within the organization.

    4.Key Responsibilities

    • Area of key responsibilities are in:
    • Ensuring management reports are available to accurately represent service assurance performance. 
    • Maintaining records within the department to ensure a robust audit trail is available for both internal and external customers
    • Delivering a first class customer experience to new and existing customers.
    • Developing relationships with internal departments 
    • Producing strategies that will enhance the profitability of the customer base and the company
    • Being an active contributor to the operational environment and participating in the long term goals for the business.  

     

     
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Key Resume Mistakes To Avoid PDF Print E-mail
The major purpose of Resume/CV is to get you to the interview rooms. Therefore, for jobs seekers this is the step that requires great deal of care and holds vital significance in the whole process of Job Hunting.

Now I have listed down some key mistakes to avoid so that your Resume/CV could give you better results the next time you send it.

1- Avoid Grammatical Mistakes:

At times this has been observed and has been sated by the employers that one of the most negative that could go against any candidate is having grammatical errors in their Resume/CV. Thus, preventive measure should be taken. Before taking a printout for final submission whole document should be carefully corrected for any grammatical mistakes.

2- One Resume/CV will do:

Another turn off for the employers has been that the Resume/CV which they have received has nothing to do with the job opportunity. What the Job Seekers do is that they take many printouts of one CV and send it to all the employers. What the employers actually are looking for is a specific CV which has been created for them only. So substantial care if required. Be warned Recruiters recieve tons of CVs, they scan looking for relevant keywords

3- Lack of Details:

At times irrelevant information is provided and relevant information seems to be missing from the Resume/CV. Therefore, we need to make sure that the key information will remain present there. Remain to the point and not to mention irrelevant details. However, do list about your accomplishment in a story form.

4- Incorrect Contact Information:

Another thing that needs attention is that you should not provide incorrect information in the resume. As this process usually entails getting in touch with you. But, if the information is not as correct that it should be then it will again fail to full fill its purpose.

5- Consultation:

Before sending your resumes do get it checked by some individuals. It's always a good idea to get your Resume/ CV checked by some expert. They will provide you professional feedback and might also recommend you for something better in future.

So, these are the major mistakes which you need to avoid and by doing so you will be increasing the probability of letting the Resume/CV attain its objective.