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  • Business Development Representative
    Woking, London Top Recruitment

    The Business Development Representative will primarily fulfill an internal (phone based) sales role which supports the Major Accounts team with the objective of maximising the commercial relationship with exisiting FTSE 100 customers.
     
  • Product Manager
    Hampshire, London Top Recruitment

     
    A large and market leading Insurance company is seeking a number of Product/Programme Managers with a Commercial Risk experience, specifically in the Entertainment/Leisure sectors.

    These exciting new roles will play a critical role in shaping the future of our client’s commercial insurance business and offer growth and development potential for candidates.
  • Wealth Manager
    London, London Top Recruitment

    Established 1996, based London-City, offers European Institutional Dealing and Wealth Management. Within Wealth Management division they offer: Financial Planning, Asset Allocation, Portfolio Management, Stock Brokerage and Asset Management services.

    This wealth management firm has a worldwide reputation for managing international investment portfolios, providing high-quality advice and delivering bespoke services.

    Specialising primarily in the HNW/UHNW sector, your focus will be to develop new business via your own sources, existing professional connections, and introductions. The firm offers the complete discretionary portfolio management service. In all cases candidates will be polished professionals with strong inter-personal skills with experience at both generating new business and managing high profile client relationships.

     

  • Customer Relationship Manager
    Hampshire, London Top Recruitment

    To build the reputation of the company through the leadership of the service management desk. Maintenance of defined customer’s teams’ performance and the upkeep of the desks targets in  line with the companies goals. The customer relationship manager will drive performance of the team inline with the directives of the Operations Manager.

    Job Spec:

    1.Job title
    Customer Relationship Manager
     
    2.Role summary
    To build the reputation of the company through the leadership of the service management desk. Maintenance of defined customer’s teams’ performance and the upkeep of the desks targets in line with the companies goals. The customer relationship manager will drive performance of the team inline with the directives of the Operations Manager. The Customer Relationship Manager will grow and develop the relationship with the valued customers and ensure that all their operational requirements are being met. Using continually honed improvements the individual will drive efficiency to the customer by identifying areas of development that will retain the customer and grow revenue.
     
    3.Objectives
    The objectives of this role are to:
    Manage Customers:
    • To manage the day to day account activities of the customer and be proactive to the change of circumstances that may occur operationally.
    • To manage performance of the service delivered to the customer and highlight operational defects that impact services.
    • Ensure that business measures are developed for the customer and that these are regularly reviewed to demonstrate continuous performance improvements. 
    • To be available for escalations to the customer where service falls below an acceptable level. 
    • To monitor and report on customer experience throughout the company environment and develop new programs to increase or enhance this.
    • To ensure that new customer documentation is conducive to the operational environment and that customer is able to navigate around our support infrastructure. 
    • To measure customer satisfaction. 
    Manage People:
    • To direct operational resource to participate in service improvement programs that are specifically engineered by customer requirements.
    • Manage Process:
    • Implement and maintain departmental and operational processes to meet the requirements of our customers and improve the quality of service delivered. 
    • To ensure that all departmental processes are complete and up to date in order that customers have the ability to have a defined and controlled environment that minimizes ambiguity and enhances performance. 
    • To fully contribute into the end to end delivery of products and system that impacts the customer experience.
    • To lead process improvements within third party and internal departments where deficient or inadequate documentation of local work instructions exist.
    • Maintain a service management methodology that is consistent with the industry and deploy this across the company.
    Manage Reporting:
    • To ensure that existing work flow methods are captured and reported upon so that quality measures can be published to the customer
    • To ensure that information relating to the network and operational performance is published in a timely fashion.
    • Ensure all performance metric reports are available and updated each month.
    • Via the output from the measures, the customer service manager will make informed decisions to adjust work flow accordingly to prevent and decrease in operational performance
    • Design new reports that capture new technologies within the organization.

    4.Key Responsibilities

    • Area of key responsibilities are in:
    • Ensuring management reports are available to accurately represent service assurance performance. 
    • Maintaining records within the department to ensure a robust audit trail is available for both internal and external customers
    • Delivering a first class customer experience to new and existing customers.
    • Developing relationships with internal departments 
    • Producing strategies that will enhance the profitability of the customer base and the company
    • Being an active contributor to the operational environment and participating in the long term goals for the business.  

     

     
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Resume Pitfalls to Avoid PDF Print E-mail

Spelling and Grammar

- A simple but much overlooked detail.  These errors are the tell-tale sign of carelessness and laziness. Make sure you have your resume proof read for spelling and grammar errors before sending it out.  An independent third party can see mistakes youíve overlooked several times.  Make sure you watch your abbreviations and avoid slang and excessive use of duplicate words.

Too Long

 Employers read a lot of resumes. Keep to the point. Resumes that are too long are probably filled with non-pertinent information.  Stays focused and keep it to one page.  You donít need to write complete sentences or paragraphs.

Difficult Reading

Watch your font type, paper color, asterisks, and bullets. Make sure it flows and is easy to read.  The reader should enjoy reading your resume, not struggling through it.   Try and say as much possible with as few words as possible.

Job Specific

If your resume is too generic it will appear that youíll settle for any job available. Youíre trying to make a good fit to a specific position within a company.  One that you're best qualified for over the other candidates. In order to accomplish this, you need to be specific in your objections and accomplishments.

Including  Non Essential  Information

Omit your personal information like marriage status, children, religion, height, weight, etc. 

Too Modest

Your resume is a sales tool. Be bold and assertive without being arrogant or supercilious. Make sure your resume is factual and truthful. Thereís a lot of competition with other applicants so make sure you resume shines!