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  • Business Development Representative
    Woking, London Top Recruitment

    The Business Development Representative will primarily fulfill an internal (phone based) sales role which supports the Major Accounts team with the objective of maximising the commercial relationship with exisiting FTSE 100 customers.
     
  • Product Manager
    Hampshire, London Top Recruitment

     
    A large and market leading Insurance company is seeking a number of Product/Programme Managers with a Commercial Risk experience, specifically in the Entertainment/Leisure sectors.

    These exciting new roles will play a critical role in shaping the future of our client’s commercial insurance business and offer growth and development potential for candidates.
  • Wealth Manager
    London, London Top Recruitment

    Established 1996, based London-City, offers European Institutional Dealing and Wealth Management. Within Wealth Management division they offer: Financial Planning, Asset Allocation, Portfolio Management, Stock Brokerage and Asset Management services.

    This wealth management firm has a worldwide reputation for managing international investment portfolios, providing high-quality advice and delivering bespoke services.

    Specialising primarily in the HNW/UHNW sector, your focus will be to develop new business via your own sources, existing professional connections, and introductions. The firm offers the complete discretionary portfolio management service. In all cases candidates will be polished professionals with strong inter-personal skills with experience at both generating new business and managing high profile client relationships.

     

  • Customer Relationship Manager
    Hampshire, London Top Recruitment

    To build the reputation of the company through the leadership of the service management desk. Maintenance of defined customer’s teams’ performance and the upkeep of the desks targets in  line with the companies goals. The customer relationship manager will drive performance of the team inline with the directives of the Operations Manager.

    Job Spec:

    1.Job title
    Customer Relationship Manager
     
    2.Role summary
    To build the reputation of the company through the leadership of the service management desk. Maintenance of defined customer’s teams’ performance and the upkeep of the desks targets in line with the companies goals. The customer relationship manager will drive performance of the team inline with the directives of the Operations Manager. The Customer Relationship Manager will grow and develop the relationship with the valued customers and ensure that all their operational requirements are being met. Using continually honed improvements the individual will drive efficiency to the customer by identifying areas of development that will retain the customer and grow revenue.
     
    3.Objectives
    The objectives of this role are to:
    Manage Customers:
    • To manage the day to day account activities of the customer and be proactive to the change of circumstances that may occur operationally.
    • To manage performance of the service delivered to the customer and highlight operational defects that impact services.
    • Ensure that business measures are developed for the customer and that these are regularly reviewed to demonstrate continuous performance improvements. 
    • To be available for escalations to the customer where service falls below an acceptable level. 
    • To monitor and report on customer experience throughout the company environment and develop new programs to increase or enhance this.
    • To ensure that new customer documentation is conducive to the operational environment and that customer is able to navigate around our support infrastructure. 
    • To measure customer satisfaction. 
    Manage People:
    • To direct operational resource to participate in service improvement programs that are specifically engineered by customer requirements.
    • Manage Process:
    • Implement and maintain departmental and operational processes to meet the requirements of our customers and improve the quality of service delivered. 
    • To ensure that all departmental processes are complete and up to date in order that customers have the ability to have a defined and controlled environment that minimizes ambiguity and enhances performance. 
    • To fully contribute into the end to end delivery of products and system that impacts the customer experience.
    • To lead process improvements within third party and internal departments where deficient or inadequate documentation of local work instructions exist.
    • Maintain a service management methodology that is consistent with the industry and deploy this across the company.
    Manage Reporting:
    • To ensure that existing work flow methods are captured and reported upon so that quality measures can be published to the customer
    • To ensure that information relating to the network and operational performance is published in a timely fashion.
    • Ensure all performance metric reports are available and updated each month.
    • Via the output from the measures, the customer service manager will make informed decisions to adjust work flow accordingly to prevent and decrease in operational performance
    • Design new reports that capture new technologies within the organization.

    4.Key Responsibilities

    • Area of key responsibilities are in:
    • Ensuring management reports are available to accurately represent service assurance performance. 
    • Maintaining records within the department to ensure a robust audit trail is available for both internal and external customers
    • Delivering a first class customer experience to new and existing customers.
    • Developing relationships with internal departments 
    • Producing strategies that will enhance the profitability of the customer base and the company
    • Being an active contributor to the operational environment and participating in the long term goals for the business.  

     

     
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Keywords That Will Place Your Resume At The Top Of The Selection Pool PDF Print E-mail

Article Body:

For some reason, writing a description of ourselves and our life achievements is a difficult task. It is easy enough to recount our life to others, yet when it involves describing it with the aim of securing a job; suddenly the words to describe our talents escape us. Thus, the process of resume writing begins. To make a resume which describes personal achievements in a manner that will get noticed, the power of words must be used, as the use of keywords can make or break a resume. Keywords consist of the lexicon that relates to the field you are applying to work in. Including such vocabulary indicates some savvy of the field, and will immediately attract employersí eyes to a resume. Keywords are also the words which make a strong resume: words of action, and words that show accomplishment and achievement - as opposed to words that merely describe previous employment. Lastly, use the vocabulary to market the resume. Marketing has proven to be a powerful tool, and should be used in the instrument of the resume. Using the right keywords can strongly change the tone of a resume, turning average curriculum vitae into a stellar description of achievements and talent.

Very often, if you are applying to one job, you are applying to many. Great - as chances of finding a fitting job are increased; not so great - as the resume is made to conform to as many job applications as possible. Fortunately, most of the various jobs being applied to fall under the same genre, so the resume will fit the majority of the jobs. However, it is important to make the resume as specific as possible to each job. This not only increases your chances of being noticed, as tailoring your resume to highlight your most applicable skills and experience to each particular job will result in a more interesting resume than a generalized one, but also shows the potential employer that you truly are interested in the specific position, and have put effort into making a resume that is not generic. Steering away from the general resume and keeping a resume focused is only a good thing in job applications.

This is where keywords come in. It is vital to show potential employers that you are a hard worker who will be a benefit to the company - as well as the type of employee who already knows about the field. If you are not yet acquainted, become knowledgeable in the lexicon pertaining to the job. Show that your previous jobs have used skills that will need to be used in this job. Indicate that you are not only capable, but you are interested enough to invest your time in learning about it before being promised a salary in the job. This shows potential and dedication, traits simple to convey by using the correct keywords which correspond to that which the career requires.

The mistake that far too many resume writers make is thinking that the best manner of phrasing must be the route that others have taken. In a resume, keeping to an accepted form is in order, but using othersí words is not! This will make your resume like any other - tidy, complete, and boring. When browsing through othersí resumes, learn and follow good resume form, and learn and avoid the common words. The vocabulary used must be relevant to you, and help describe as specifically as possible what you have done throughout your education and previous employments. Vocabulary that is relevant to you is not only that which applies to the job you want, but that which applies to you: donít use words which you donít know the meaning of - itís important that your resume reflects you. At the same time, be sure to use proper grammar, and vocabulary that it is not obsolete. In other words, stay within the boundary: use vocabulary to indicate that you are a well-educated, contemporary person, who leaves out pretentious words and common slang, as neither end of the spectrum will strengthen a resume.

The words that you will use should be words that make you the most desirable candidate. In other words, your resume is your strongest initial marketing tool, and word choice plays a large role in this marketing scheme. Words should show you as an active, contributing player to every job and team you have worked with. Your resume should highlight your achievements at previous jobs - not your responsibilities. Using words of action make you jump from the paper into the resume readerís mind. Exclude jobs that do not apply in any way to the job you hope for, and turn your activities into points that strengthen your potential as a candidate. For instance, focus on how you brought the soccer team together and the great group dynamics you helped to establish as captain of the team. This is more valuable knowledge than a winning record (unless you are an NCAA champion). This extra step of care put into your resume will result in a much stronger resume.

Making a unique resume takes thought and effort, but is possible and very worth it. An average list of accomplishments and employments can become a strong resume if phrased correctly. Remembering to use keywords pertaining to the career, as well as keywords which set your resume apart can make the difference between an average and an exceptional resume. Marketing yourself as not merely a good worker and team member, but as a creative addition, will also strengthen the value of a resume. Make sure that in fitting the form of a standard resume, yours is completely unique when it comes to content. Words, those strings of morphemes which the world is never short of, are the secret to making a strong, unique resume when used with careful thought and attention.